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We're here to help

If anything goes wrong, the Buzzbike team is here to help - we'll do our best to get you fixed up pronto.

Guides

Road Safety

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Bike Maintenance

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Buzzbike app

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FAQs

Will my Buzzbike be brand new?

Another Buzzbiker may well have ridden your bike previously. However, every bike is professionally serviced + cleaned just for you, and in good-as-new condition!

The app won’t connect to my bike

Please refer to the app help guide above, but always let us know if any issues reoccur.

Are there size options for the Buzzbike?

Currently, it’s a 57cm frame, perfect for anyone between 5’2 and 6’2. We’ll be offering more options soon - keep your eyes peeled!

Are there size options for the Buzzbike?

Currently, it’s a 57cm frame, perfect for anyone between 5’2 and 6’2. We’ll be offering more options soon - keep your eyes peeled!

How do I get my annual service?

Do nothing, we’ll get in touch with you. Our friendly mechanics will drop by, take your bike and return it in tip-top condition.

How do I get my annual service?

Do nothing, we’ll get in touch with you. Our friendly mechanics will drop by, take your bike and return it in tip-top condition.

I’ve had a flat – what do I do?

Occasional punctures are unavoidable, so we do ask you to fix it yourself if possible. Your local bike shop can also fix you up for very little.

What does the insurance cover?

You’re insured against theft, damage and personal accident. Please note there’s a £40 excess charge for a stolen bike and a maximum of £20 charge for a replacement part.

Any other questions? Talk to us on chat or email us at hello@buzzbike.cc

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